Proven IT Terms & Conditions

Proven IT & Vibsolas

Terms & Conditions and Delivery Details 

Please note that we are only able to supply Vibsolas Gea products within the UK.

The packing and delivery services we offer is as follows:

All orders carry a flat rate £6.95 (inclusive of Vat) delivery charge for a “Signed For” Delivery, irrespective of the size of your order.  Orders are despatched on either the same or next working day and delivered within 1-3 working days of despatch, subject to stock availability at time of order.

Please note that your order will be despatched to the address given through the ProvenIT.co.uk website and not your PayPal address.

Pricing & Availability

All product prices are in £ sterling excluding VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order.  All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Order Processing/Confirmation

By using our website to place and pay for your order, you are deemed to have accepted our terms and conditions.  Orders placed by post will be deemed to have accepted our terms and conditions also.  Placing an order represents an offer to purchase the products indicated by you and is not binding on us until the order is accepted and despatched by us.  If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you that product.  We shall not be obliged to complete your order if we cannot verify your payment card details. We will confirm we have received your order by sending an automatically generated email.  You will also receive a confirmation of your payment from PayPal which should be retained until your order is complete.

Order Payment

Payment can be made using Visa, Mastercard, Electron, Maestro or Paypal. Payment will be debited to your account before despatch of your purchase.  PayPal operate our payment gateway, but you don’t need to have a PayPal account to make payment through their gateway.

PayPal – Data Security and Encryption

The security of your information, transactions, and money is the core of our business and our top priority at PayPal.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.  Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Non Receipt of Order

Delivery times do vary and depend on the postal service to the destination.  Please check with neighbours to see if your parcel has been left with them.  If you haven’t received your order after 7 days, please contact us.  All non delivered orders must be informed within 30 days after which time mistakes cannot be rectified.

Cancellation of Orders & Returns

Except at the busiest time of the year, e.g. Christmas, orders are normally dispatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email the same time.  If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:-

When you receive your order, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to return the ordered products if you have changed your mind and wish to cancel (your right to withdraw). The goods must be returned unused, unopened and in the same condition as they were originally despatched from ProvenIT.co.uk.  We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.

You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by a secure "Signed For" postal service and will be required to pay the cost of returning the goods.  There will be no refund of the cost of returning the goods.  Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.  The parcel and its contents are your responsibility until they reach us and we strongly recommend that you obtain Proof of Postage, as you will  need this to make a claim should your parcel be lost.

If a product has been damaged in transit or is faulty, please contact us on 0116 201 9484 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by a secure postal service.  In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.  Claims made after this time cannot be upheld.

It is always helpful to know why you have changed your mind and cancelled an order.

Data Privacy

We will not and do not supply any of your details to any third party at all. We (via our parent company - ProvenLook.com) are registered under the Data Protection Act 1984 (Registration Number Z9606551).  The privacy of your personal information is very important to us.  From time to time we may send you e-mail notifications of new products or promotions from ProvenLook.com or ProvenIT.co.uk. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list.  You will not be sent future correspondence unless you request to be added to our mailing list at a later date.  ProvenLook will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Contact

Proven IT (C/O ProvenLook)
Meadow Cottage Barns, Groby Lane, Newtown Linford, LE6 0HH
United Kingdom
Tel – 0116 201 9484

VAT Number 946 9276 69

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